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call tracking agency

Call Tracking: The Key to
Understanding Your
Customer’s Journey

Keep track of where your phone call enquires come from

WORK WITH US

In today’s fast-paced digital world, businesses need to be equipped with the right tools to track and optimise their marketing efforts. One of the most valuable tools available to help you achieve this is call tracking. At WillCreate, we help you gain insights into your customer’s journey. These insights improve customer experiences, increase revenue, and lead to long-term success.

There are many marketing platforms, such as social media, paid search, email campaigns, and print. This makes it difficult to track where your phone inquiries come from. This is where call tracking makes a big difference. It helps businesses follow a customer’s journey from their first question to the purchase.

What is Call Tracking?

Call tracking is a service that helps you monitor and analyse the performance of your marketing channels by assigning unique phone numbers to different platforms. These numbers connect to specific campaigns. This means you can see which marketing efforts are bringing phone calls to your business. Whether your customer finds you via your website, a social media post, a print advertisement, or an email, call tracking allows you to track their journey back to the source.

 

With this data in hand, businesses can make informed decisions about their marketing spend, optimise underperforming channels, and enhance customer experiences. By partnering with an experienced call tracking agency like WillCreate, you can ensure that no lead goes unnoticed and no marketing effort goes unmeasured.

Why is call tracking important?

Track Customer
Journeys

One of the most important aspects of call tracking is its ability to help you track customer journeys. By knowing where a call originates—whether it’s from your website, an email campaign, or a PPC ad—you can connect the dots between customer touchpoints and conversions. This information is vital in understanding the effectiveness of your marketing channels and ensuring that your marketing efforts are aligned with your goals.

 

For example, if a large percentage of your phone enquiries come from social media ads, but your website-based enquiries are low, you may want to focus more resources on optimising your website or improving your social media campaigns. Call tracking allows you to see this data in real time and adjust your strategies accordingly.

Marketing is all about trial and error, but without the right data, it’s difficult to know which efforts are working and which aren’t. Call tracking bridges this gap by showing you where your missed opportunities lie. If certain platforms are underperforming, you’ll know exactly where to invest more time and resources.

 

Perhaps your print campaigns aren’t generating as many calls as you’d hoped, or your email marketing is driving more traffic than anticipated—either way, call tracking gives you the insights to make changes before it’s too late.

Identify Missed
Opportunities

Enhance Customer
Experience

By identifying where your customers are coming from, you can tailor your customer service to meet their needs more effectively. Knowing which marketing channels are generating the most calls allows you to understand your audience better. Are they tech-savvy, finding you through social media? Or are they traditionalists, relying on print adverts?

 

Understanding these nuances means you can better serve your customers. For instance, if you know that most of your enquiries are coming from social media, you might want to focus on providing a more seamless digital experience, ensuring that your team is well-equipped to handle online-based enquiries.

When it comes to marketing, the ultimate goal is to see a return on investment (ROI). However, calculating this can be tricky if you’re unable to track which campaigns are delivering results. By using call tracking, you can measure your marketing ROI with precision. Each unique number assigned to a marketing platform acts as a tracker, showing exactly how many phone enquiries a particular campaign generates.

 

For example, if your PPC campaign is assigned a specific number and you see a spike in calls through that line, you’ll know that your investment in paid search is paying off. If another campaign is underperforming, you can reallocate resources to ensure you’re getting the best bang for your buck.

Measure Marketing
ROI

How Does Call Tracking Work?

At WillCreate, we make call tracking simple and effective. When you sign up for our call tracking services, we’ll assign a unique phone number to each of your marketing channels. Whether it’s your website, a social media ad, or a print campaign, each platform will have its own designated number.

When a customer calls, that number is logged in our system, allowing you to see exactly where the enquiry came from. This data is then collected in an easy-to-use dashboard, giving you a clear picture of your marketing performance. You’ll be able to:

  • View which channels are driving the most calls
  • See customer trends in real-time
  • Track conversion rates from enquiries to sales

Our call tracking solution is designed to provide you with actionable insights that can help you make informed marketing decisions.

Benefits of Call Tracking

Increased Revenue

The main advantage of call tracking is its ability to boost revenue. By understanding which marketing channels are driving the most calls—and ultimately the most sales—you can focus your efforts on high-performing platforms. This leads to better conversion rates and increased revenue over time.

Improved Marketing Efficiency

Call tracking allows you to allocate your marketing budget more efficiently. Instead of blindly spending on multiple platforms, you can focus on the channels that are delivering the best results. This reduces wasteful spending and ensures your marketing budget is being put to good use.

Enhanced Customer Service

Knowing where your customers are coming from allows you to tailor your service to meet their expectations. For example, if a large portion of your calls come from social media, your team can be trained to handle queries that are more likely to arise from these platforms.

Data-Driven Decisions

One of the most powerful features of call tracking is its versatility. It can be applied across multiple marketing platforms, from social media and websites to email campaigns and print advertising. This flexibility makes it an invaluable tool for businesses of all sizes.

Partner with WillCreate: Your Call Tracking Agency

As a trusted call tracking agency, WillCreate is dedicated to helping businesses of all sizes achieve their marketing goals. Our bespoke call tracking solutions are tailored to your specific needs, ensuring that you have the data and insights necessary to grow your audience, enhance customer experiences, and increase revenue.

We understand that each business is unique, which is why we work closely with you to develop a call tracking strategy that aligns with your goals. Whether you’re looking to improve your marketing efficiency, track customer journeys, or measure your ROI, our expert team is here to guide you every step of the way.

ith WillCreate, you’ll gain access to a comprehensive call tracking report that provides real-time data, actionable insights, and the support you need to make informed marketing decisions. Let us help you take the guesswork out of your marketing efforts and turn phone enquiries into loyal customers.

Ready to Take Your Business to the Next Level?

Contact WillCreate today at 01233 820730 or email us at Info@willcreatemedia.co.uk to learn about our call tracking services. We can help you reach your marketing goals. Together, we can transform your phone enquiries into a powerful tool for business growth.

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We love finding out how your business works. This means we can create a bespoke solution to your specific challenges, giving you the biggest return on your investment. 


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